Apprentice Administrator , Wednesbury
Position posted on 2012-04-30 16:21:17
37.5 hours over 5 days
£100 per week plus travelling expenses
Reporting Relationships:
Supervised by Senior Branch Administrator, and reports to the Branch Manager,
Liaises as appropriate with other Branch, Warehouse, after sales and Head Office personnel.
Role Summary:
To effectively contribute to the retail and administration functions within the branch and contributing to an excellent level of customer service. Additionally you will be required to maintain branch standards and support the sales team.
Core Performance Areas:
Deals promptly and efficiently with all customer enquiries, over the phone or face-to-face, in accordance with Company policy and established work practices, to achieve consistently high levels of customer service.
Receives and processes customer transactions and completes all computerised and paper based records in line with Company policy. Undertakes daily reconciliation procedures and ensures the security of all monies in the Branch at all times.
Ensures the accurate completion of daily Banking procedures in line with Company policy. Takes responsibility for identifying and reporting any banking discrepancies to the Branch Manager.
Responsible for the effective control of the Branches petty cash, issuing receipts and recording any petty cash transactions using the Company’s computerised accounting system. Ensures the branches compliance with financial accounting procedures and the security of petty cash.
Undertakes to efficiently process customer orders by ensuring the accurate inputting of customer details into the sales order processing system in line with Company policy and established work practices.
Completes customer finance documentation in a prompt and efficient manner, liasing as required with the Finance Company’s underwriters. Ensures the sales order processing system is updated with financing information including the acceptance reference number to maximise the efficient processing of customer orders. (Apprentices under the age of 18 will not be able to execute agreements).
Maintains up to date and accurate filing systems for all administration and customer correspondence to ensure ease of access to information when required.
Where necessary, provides effective word processing and copy typing support to Branch Management in line with the needs of the business.
Contributes to maintaining standards within the store including display and cleaning duties as requested by the branch manager
Pro-actively contributes to the day-to-day management of Health and Safety within the Branch, in line with the Company’s Health and Safety policy, to ensure a safe working environment.
Maintains up to date and appropriate knowledge, skills and competencies to ensure continuing satisfactory levels of work performance.
Undertakes, as required, other duties in keeping with the general nature of the position.
Personal Qualities:
- Organisational skills and attentive to detail
- Maintains a consistently smart and professional image
- Demonstrates excellent communication and interpersonal skills
- Strives to achieve consistently high levels of customer service
- Illustrates the ability to effectively contribute in a team environment
- Can work independently
- Excellent time keeping and attendance record
- Confident and outgoing personality
- Well developed analytical skills
- Positive attitude to work
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